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Dept. of Labor Fails to Protect Workers: “We have a crisis in wage theft” (2018)

Is your boss ripping you off by refusing to pay you overtime? Forcing you to work off the clock? Not letting you take meal or rest breaks? If so, you might want to think twice about calling up the U.S. Department of Labor to lodge a complaint. According to a recent GAO report, it will likely be months before you get a response. And, in the end, after unending delays, they might just end up telling you to hire a lawyer and bring a lawsuit instead.

On March 25, 2009, the U.S. General Accountability Office issued a 35-page report, entitled “Wage and Hour Division’s Complaint Intake and Investigative Processes Leave Low Wage Workers Vulnerable to Wage Theft” , that chronicles the GAO’s undercover investigation of the Labor Departments Wage and Hour Division (WHD) . The GAO report found that 9 of the 10 complaints lodged by its undercover agents with the WHD were mishandled and:

. . . that the Department of Labor has left thousands of actual victims of wage theft who sought federal government assistance with nowhere to turn. . . . Unfortunately, far too often the result is unscrupulous employers taking advantage of our country’s low wage workers.

The report also found that the WHD mishandled worker complaints by ignoring them, waiting months to process them, lying about progress, closing them and in some cases, simply dropping them. One undercover GAO agent posing as an aggrieved worker was told to hire an attorney and file a private lawsuit instead. In another case involving over 50 minors being used for illegal child labor, the GAO found that the WHD waited over a year after the complaint had been received before beginning an investigation.

Kim Bobo, executive director of Interfaith Worker Justice, a low-wage earner advocacy group, told the New York Times “We have a crisis in wage theft, and the Department of Labor has not been aggressive enough in recent years. . . The new secretary of labor says she’s the new sheriff in town, but I’m concerned she’s facing the wild, wild West of wage theft.” Representative George Miller (D-Cal.), chair of the House Education and Labor Committee and the impetus behind the GAO report, put it even more pointedly, telling the New York Times: “It’s clear that under the existing system, employers feel they can steal workers’ wages with impunity, and that has to change.”

The new U.S. Secretary of Labor, Hilda Solis, certainly has her work cut out for her considering the mess left behind by her Bush administration predecessor, Elaine Chao. Fortunately, Solis’s office wasted no time in responding to the critical GAO report, issuing a press release announcing the hire of 250 new field office investigators, a 33% staff increase . Solis told the New York Times that she took the GAO report’s findings seriously and that the staff increase would “reinvigorate the work of this important agency” .

The next time you hear someone complain that there are too many wage and hour lawsuits, be sure to send them a copy of the GAO’s report. It might open their eyes.

If you or someone you know is being denied overtime payments or meal or rest breaks, forced to work off the clock or below the minimum wage rate, or suffering other wage and hour violations, contact a labor lawyer immediately.


  1. Aljeratso on June 14, 2011 at 4:02 pm

     Where can caregivers file their complaints In Los Angeles for not receiving their salaries on time from the home care agencies they work with? There are home care agencies that issue checks that bounce. These are done repeatedly by these heartless home care agencies but most caregivers don’t even complain. The caregivers had already done their services for the whole month and only frustrated to find that their checks issued to them cannot be encashed because they don’t have any deposit at all. And I don’t understand why banks tolerate this kind of transaction? When asked, home care agency owners reason out that they couldn’t collect any payments from clients. Is this a valid reason?

  2. sean g on December 28, 2010 at 1:14 pm

    what should i do if my manager tells i need to give my life to the company? What should i do if my manager tells me i need to travel out of state to train other although its not part of my hiring package and if i have a phobia of flying

  3. Positive California on October 27, 2009 at 5:44 pm

    California employees must make themselves aware of what is going on around them for their own protection. In a funky economy, a lot of employers have really been pushing the envelope lately.

  4. Ann Le on July 16, 2009 at 1:16 pm

    In addition to penalizing crooked employers, employees should have the opportunity to be strongly educated about labor laws in order to take a stand for themselves. Many corrupt employers get away with wage theft because employees aren’t aware of it and let it happen. Perhaps the Dept. of Labor should start enforcing all employers to provide Labor Law information programs/seminars within companies for all employees…? SOMEthing must be done…

  5. lucas law firm on May 25, 2009 at 8:00 pm

    I agree with Crime Agency.


  6. Victim Worker on April 13, 2009 at 10:42 pm

    Talking about it is easy, but wait until you see DLSE and US Labor Dept to take action to enforce labor laws in order to protect worker is different thing. Watch for their action than word.

  7. Crime Agency on April 11, 2009 at 9:23 am

    Any person should be paid for the
    overtime he works for
    and not try to cheat him from paying him
    i agree and legal action has to be taken by the labor department

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